No one to contact!!!

I am on a month-to-month contract with rain. As I knew I would not need the Rain internet service in August, I tried to disconnect my sim, however, that was not possible. I then logged a call on the support function and til today (almost a week later) no one has called me. This morning, my subscription for the month was debitted from my bank account even though I will not been using the service this month - I don't even have access to use the service as their coverage is limited to certain areas in Johannesburg. I am in Limpopo. The most frustrating thing about rain is there is no one to hold accountable. The only contact number they have is not available since they say the call centre has been closed due to COVID19. Rain is literally the only company that I know whose call centre is not working due to the pandemic, I think that is a lame excuse. Call centre operators can also work from home.

RAIN - if you see this, please urgently assist with ticket # ***