No one can resolve my issue

Called Rain at 14:10 on 30 May 2023 and got through to Asiphile to update my card details with them so that I can make payments. Asiphile couldn't get the card to update on the system after multiple attempts and said she will call me back later around 18:00 on the same day to see if the card has updated citing system issues on her end. During the call she was busy talking to her colleague in zulu and not attending to me for long periods of time, at the end of it all she did not keep to her promise of calling me back later to check if the card details were updated/loaded correctly and assist me going foward like she promised. Please note the options you replying with on my complain on the 30th are exactly the same option I tried 49 times on my own and again countless number of times with both Asanda on the 27th and Asiphile on the 30th without any success, before replying out of tune again please check with them and listen to my calls please.