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Bianca G

1 reviews | Active since Jan 2016

05 Apr 2025, 12:20

No one answers you. Speak to the bot. Double billing and more

Month to month contract has me paying for March twice and still been double billed so that is 3 times. Paid for March on the 26 Feb. Cancelled on the 24th March. Was billed for April. Tried contacting on all platforms and nothing. The lack of communication but you want to take the money. Can someone competent enough to contact me.pathetic service

0
Replies (6)
Rain
Rain's reply05 Apr 2025, 13:11
Official
Hi Bianca,

Thank you for bringing your billing query to our attention.

We're sorry your rain experience hasn't been as good as expected.

We will be in touch to further assist.

Regards,
rain.
BG
Bianca G's update07 Apr 2025, 10:24
Reviewer Update
Please can someone contact me to advise of process as this is unacceptable
BG
Bianca G's update14 Apr 2025, 21:20
Reviewer Update
Keep asking me for proof of payment and I keep sending it. Sent it to *** on the 5th April and just got a support ticket requesting for it again. Reference Number: ***8. Can't reply to the email or use *** as it is a no reply. Please can someone contact me. This is ridiculous now seriously.
BG
Bianca G's update15 Apr 2025, 12:42
Reviewer Update
It's almost 1pm and I haven't received any feedback
BG
Bianca G's update15 Apr 2025, 13:46
Reviewer Update
Please can someone that is ****en competent enough to contact me. I've been trying to sort out this issue since the 1st April. This is ridiculous.
BG
Bianca G's update15 Apr 2025, 17:44
Reviewer Update
Worst service provider ever. So I have to wait another 2 weeks for my refund. Never again