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PN
Peter N

1 reviews | Active since Jul 2015

12 Jun 2021, 19:43

No network SIM error

I just bought the 4G SIM which was delivered and my sim card delivered only to find out it's not working - Escalated to the Network Department which doesn't have a direct number "don't call us will call you" still waiting for the 3rd day now with no connection of the PAID non working sim

0
Replies (8)
Rain
Rain's reply13 Jun 2021, 10:11
Official
Good Morning Peter 

I humbly apologise for the inconvenience , i do not find any issue with the towers around you nor the connectivity, which leads me to believe there might be an issue with the sim card which i am working on getting sorted out ASAP, please note a credit will be passed for the days you did not connect due to this issue 

Best regards,

PN
Peter N's update13 Jun 2021, 10:37
Reviewer Update
Thank you for your reply will await in anticipation!!!
Rain
Rain's reply13 Jun 2021, 13:23
Official
Hi Peter 

this is not something common so its being thoroughly investigated to see where the issue lies so that it can be rectified. I will contact you once a solution is provide and also just to keep you updated 

my apologies for the delay

Best regards,

PN
Peter N's update13 Jun 2021, 16:41
Reviewer Update
Hi There

Any Luck thanks fo the update
PN
Peter N's update14 Jun 2021, 00:03
Reviewer Update
Hi There


I am thinking getting another sim delivered tomorrow will help me, I need to connect as soon as possible because of work purposes.
PN
Peter N's update18 Jun 2021, 18:13
Reviewer Update
It's 5 days later and the Sim card was delivered at 12:09 I still cannot connect - if I don't get connected today I am going to cancel and don't want anything to do with guys the worst service and policies



Can I get connected on the new card today please
PN
Peter N's update18 Jun 2021, 18:14
Reviewer Update
NL 9M 6R
Rain
Rain's reply21 Jun 2021, 11:47
Official
Hi 

Sim should be active and working now 

Best regards,