No Network service

I have been having a bed experience with Rain ....All their call center agents are full of lays....I am a new client with rain got a router on the 6th Of May 2022 and once I put it on it was not working... I called 6 times all with different stories to tell and placed alot of tickets with no response.. 1.Your SIM card was not completely Rica'd but I gave them a copy of my ID and proof of residence... 2.Your account was cancelled so it needs to be reinstate let me inform the manger to escalate it for you. 3.Your router was not registered so you need to organise courier to get it delivered back to get another one delivered to you .But please hold on let me inform my manager 4.Your matter is still at the financial department and we have not received any reply made due from the manager. 5.We have all your information in the system by the end of the day your router will be activated ... 6.We would have to wait because reinstating an account takes days and days I am not sure but will inform my manager and will make a note to the system and inform them that you have made a request for your account to be reinstated....This is now 2weeks I need it for work and my children need to research and no reply no help....

I am told that I will be billed by 1st June 2022 but I have not used a thing ..I am an angry client ...This company has a whole lot of bull**** along with the call center people ....I payed I don't owe you anything but you take years to service your new clients....