RW
Randall W
1 reviews | Active since Mar 2022
14 Jun 2022, 00:11
No network or internet as promised
No response from provider. Just ticket after ticket emails i get. Spent over R200 in airtime over the weekend as a first time client on their service as they demamd an upfront payment. My case has been escalated to the network department but still nothing. Worst service i have received ever. No network . No signal with all the coverage as was checked. Just want my full refund now .
Helpful (0)
Replies (6)0
Replies (6)
Rain's replyOfficial
14 Jun 2022, 08:30Hi Randall
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
Rain's reply14 Jun 2022, 08:30
Official
Hi Randall
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
RW
Randall W's updateReviewer Update
14 Jun 2022, 20:16Still no repsonse even after the message said they will work on it asap. No call or any contact whatsoever. I made a call myself to Rain after 2 this afternoon . My issue is still not resolved and was escalated again . I dont know what to do anymore. I was again promised i will get a call from tge network department or someone before close of business today . All i can say is . They really dont care about their customers.
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Randall W's update14 Jun 2022, 20:16
Reviewer Update
Still no repsonse even after the message said they will work on it asap. No call or any contact whatsoever. I made a call myself to Rain after 2 this afternoon . My issue is still not resolved and was escalated again . I dont know what to do anymore. I was again promised i will get a call from tge network department or someone before close of business today . All i can say is . They really dont care about their customers.
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Randall W's updateReviewer Update
15 Jun 2022, 15:08Hi there i took an early day at work and did as you asked . We are all connected but without internet. How do i go about this now please.
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Randall W's update15 Jun 2022, 15:08
Reviewer Update
Hi there i took an early day at work and did as you asked . We are all connected but without internet. How do i go about this now please.
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Randall W's updateReviewer Update
15 Jun 2022, 16:14I am facing it that way now
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Randall W's update15 Jun 2022, 16:14
Reviewer Update
I am facing it that way now
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Randall W's updateReviewer Update
15 Jun 2022, 17:38Today the Rain agents send me a private message to resolve my issue but i am basically chatting with myself as i dont get response from the agent replying on this platform . Just shows they dont care about their clients needs. I have subsequently requested a cancellation of this story and request a full refund before i give their product back . Why would you want money first and not deliver on that promises. ********** service i must say . I think you guys made a killing when you came to fruition and now dont care about the 1 or 2 clients complaining. Get your house in order .....
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Randall W's update15 Jun 2022, 17:38
Reviewer Update
Today the Rain agents send me a private message to resolve my issue but i am basically chatting with myself as i dont get response from the agent replying on this platform . Just shows they dont care about their clients needs. I have subsequently requested a cancellation of this story and request a full refund before i give their product back . Why would you want money first and not deliver on that promises. ********** service i must say . I think you guys made a killing when you came to fruition and now dont care about the 1 or 2 clients complaining. Get your house in order .....
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Randall W's updateReviewer Update
17 Jun 2022, 13:47Thank you Rain for sorting out my network problem . Much appreciated.
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Randall W's update17 Jun 2022, 13:47
Reviewer Update
Thank you Rain for sorting out my network problem . Much appreciated.