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Christine D

1 reviews | Active since Mar 2020

01 Jun 2022, 10:56

No Network & No Assistance

I have had Rain 5g (ZTE Router) for almost a month, the first month has been great and signal fantastic. On Sunday 29/05/2022 the Network light came on the router and I have had no signal since, I work far from home and cannot speak to an agent as I only get home when they are closed but I have been dealing with the support team as they work over email until 8pm, I sent about 10 emails last night trying to get it sorted as they asked me for the number on the SIM but have had no feedback. This is not a billing issue, this is the first thing I checked. Please can someone get back to me?

0
Replies (7)
Rain
Rain's reply01 Jun 2022, 11:10
Official
Hi Christine 

We're really sorry your rain experience hasn't been as good as you expected. 

We're going to get on this asap. 

Thank you, 
rain.
CD
Christine D's update01 Jun 2022, 11:29
Reviewer Update
This is the email address I use to login to my account!!
CD
Christine D's update01 Jun 2022, 11:45
Reviewer Update
HERE IS WHAT YOUR WEBSITE SAYS REGARDING RICA:

Heads up! If your SIM was delivered by one of our courier partners (RAM or CCD), it has already been RICA'd.
Please wait for activation.


MY SIM WAS DELIEVERD BY CCD

CD
Christine D's update01 Jun 2022, 11:49
Reviewer Update
ON THE SIM??
CD
Christine D's update01 Jun 2022, 18:42
Reviewer Update
Hi there, please reply to my emails!!!
CD
Christine D's update01 Jun 2022, 18:43
Reviewer Update
I have sent you like 3 emails this evening, you guys just don't want to help me it seems
Rain
Rain's reply02 Jun 2022, 09:49
Official
The sim card is activated.