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ruweida W

1 reviews | Active since Dec 2011

10 Jul 2021, 22:52

No network n wrong router

Good day I would like someone senior to contact me as I'm not happy with rain at all. I purchased the premium package as all my family members are on the premium package and. Received the outdoor router which they are picking up good stable speeds. I haven't had. Any joy since I received it a few days ago I fact we are not using it in the house as it does not work. Firstly we don't have a flat areared home there are different levels as well as a outbuilding and we can be standing next to the router but picking up 12mbps speeds. Or worse case scenario no network!!! Please advise the way forward as I do not want to proceed with rain. I can't be paying for premium packages getting a 699 router! It's either I'm going to get the outdoor retouter or I'm canceling. I would also like a full refund on my first premium paid as this was money wasted! Again I state if rain can not furnish me with the outdoor router I'm canceling as I can't afford to be paying 1000 rand monthly for this. This is unacceptable I canceled my premium with a another subscriber was only getting 10mg line and never did we lag or anything of the sort. Everyone in the house cud be streaming with no problems. This is totally unacceptable. Please call on *** ***

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Replies (3)
rW
ruweida W's update13 Jul 2021, 08:26
Reviewer Update
i would like someone superior to contact me ,,,not send me emails with instructions for me to do .which by the way is a waste of time . time im supposed to be working instead we find ourselves outdoors on roofs trying to get best signal. i still have not received my outdoor rain router .aswell as not once have i gotten signal above 20mbps .please call to arrange my refund of my money wasted on what i thought was a trusted network service provider .as well as to collect your indoor router used for 699 package , why should i pay r1000 a month premium package for nothing and you guys still expect to get monthly installments yet we cant do our daily work because of this network . id like a call today still or i will be taking this further .
rW
ruweida W's update10 Aug 2021, 06:31
Reviewer Update
technicians came out still no change , awaiting sheldon to call me for weeks now as apparently he is the one who needs to give me the ip address of the router extender we have in our home , apparently this is the reason we not receiving the correct speeds .but as usual sheldon has failed to do so .
rW
ruweida W's update22 Sept 2021, 11:38
Reviewer Update
technicians came out still no change , awaiting sheldon to call me for weeks now as apparently he is the one who needs to give me the ip address of the router extender we have in our home , apparently this is the reason we not receiving the correct speeds .but as usual sheldon has failed to do so . still no word from rain when is this getting resolved