No Network + Incompetance

Spoke to Nico (Tech support Manager) - cant provide feedback as to what is wrong with towers or network issues. Other consultants stated that there are parts missing in the tower, other consultant stated that there is loadshedding which is absolute BS. Haven't had service since Friday afternoon. Have 3 references with no escalation, no feedback. Nothing. I want to be reimbursed for lost working hours, airtime usage calling the support team as well as recorded calls to escalated Ombudsman and media to prove how *********** this network provider is. Wish I could choose 0 stars.