No network for 4 weeks

I have been having issues for more than 3 weeks now,, I have been calling Rain to Assist i dealt with people who provided pathetic service. I was Told 3 weeks ago that my Tower is having a problem, I did say I'm working from home i need Network which was not fixed. I have had a problem before with the device and it was replaced after 2 weeks the service i hate I rather change service providers. Tried switching it again yesterday still not working, cause i had to change places due to network issue. I spoke to Mbali yesterday she was very helpful she did call me back i love her service, others are rude i don't understand why are even taking calls. An amount of R529 was debited without using their services why I need them to reverse and fix this error by end of COB today or i cancel. I cannot be inconvinienced like thia it's not fair, I now use my personal data while I payed full amount. Don't ask for my address cause I will swear someone and don't respond privately cause y'all are useless. I need to be productive at work how while I'm not assisted. Please make sure you sort out debit you ran or else he'll will brake loose. I'm just frustrated that I've been dealing with this for long. People are complaining with your pathetic service...fix this today.