No network for 4 days

Our network service had been down a since Sunday the 14th of January. I called Sunday and after spending about 20 minutes on the phone with the guy he told me our tower was down and he will escalate the matter and should be resolved in 24hrs. Called the next day because we were still without internet and I called a lady helped me and said I must switch it off because she has connected me to another tower and it should be fine in 30 minutes and she will call back to confirm. She did not call back, and we were still without service. Called again and no help. Internet services came back for a while then went down again. Long story short after speaking to numerous call center agents we are still waiting. The services came back for 30 minutes then down again for hours. It’s now Wednesday afternoon and still nothing. The last lady I spoke to said she will escalate the matter again. I’m very disappointed and upset when I joined with such hope after being let down by other service providers