SA
Samsung A
1 reviews | Active since Jan 2016
26 Dec 2022, 10:43
No network for 4 days and counting....Directed to India Call Center....Pathetic Service
Since Friday 23rd Dec 22 from 12pm I have no Network connection. I am on Rains premium service and since there has been no support. Everyday since the issue I call the Rain call center and its directed to a call center in India. The agents have no clue what to do and how they can assist you. Its really pathetic. My entire household relies on Network. I can't watch TV, stream, connect my devices, a nightmare for my kids and family. Rain seems to careless to resolve. All the agents say daily is that the towers are down and under maintenance and Tech Support will call you soon. I have been waiting for 4 days and counting. Absolute disgrace, we faced with Network and connectivity problems here but they put someone in India to give you so called support, bunch of pathetic idiots
Helpful (0)
Replies (6)0
Replies (6)
Rain's replyOfficial
26 Dec 2022, 10:45Hi Atish
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
Rain's reply26 Dec 2022, 10:45
Official
Hi Atish
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
SA
Samsung A's updateReviewer Update
26 Dec 2022, 10:51Is this a response from Rain call center in India. You have done nothing innthe last 4 days to resolve my issue. I am on Rain Premium Service and i'm being highly inconvenienced. All I get is we really sorry. Stop communicating with me from India and get a local person to call me and resolve my issue immediately
SA
Samsung A's update26 Dec 2022, 10:51
Reviewer Update
Is this a response from Rain call center in India. You have done nothing innthe last 4 days to resolve my issue. I am on Rain Premium Service and i'm being highly inconvenienced. All I get is we really sorry. Stop communicating with me from India and get a local person to call me and resolve my issue immediately
SA
Samsung A's updateReviewer Update
26 Dec 2022, 17:17Another day has gone by...day 5 with no network. Well done Pathetic Rain....
SA
Samsung A's update26 Dec 2022, 17:17
Reviewer Update
Another day has gone by...day 5 with no network. Well done Pathetic Rain....
SA
Samsung A's updateReviewer Update
27 Dec 2022, 12:45Day 6 without Network and Still No Feedback from Rain, No Resolutions to my Problem. A Circus and a Joke Rain is. It seems they have No Senior Management that Cares about Customer Service. Inconvenienced Customers, we need to take the Media to their offices to have a Chat with the CEO and verify if they know what is Customer Services.
SA
Samsung A's update27 Dec 2022, 12:45
Reviewer Update
Day 6 without Network and Still No Feedback from Rain, No Resolutions to my Problem. A Circus and a Joke Rain is. It seems they have No Senior Management that Cares about Customer Service. Inconvenienced Customers, we need to take the Media to their offices to have a Chat with the CEO and verify if they know what is Customer Services.
SA
Samsung A's updateReviewer Update
27 Dec 2022, 14:07I have been rebooting my device continuously and the problem persists. Instead of responding in this manner, why don't you *********** people have Technicians call customers with verifying resolution. You people totally don't care
SA
Samsung A's update27 Dec 2022, 14:07
Reviewer Update
I have been rebooting my device continuously and the problem persists. Instead of responding in this manner, why don't you *********** people have Technicians call customers with verifying resolution. You people totally don't care
SA
Samsung A's updateReviewer Update
01 Jan 2023, 23:17There are no more words to describe the utter disgust in Rain pathetic customer service. Since my plea of having no network from the 23rd December 2022 till today 1st January 2023, Rain has done nothing to fix and resolve my issue of having No Network. I am Lost for words and cannot express how a company such as Rain can be allowed to cause such inconvenience and distress to their customers. Without consideration of me having No Network since the 23rd December 2022, they still debited me my full premium fee of R999, yet my problem still persists with no one contacting me, no connection, no resolution. Its a complete joke. Their board of their current Management should be fired as they surely not interested about their customers services, its honestly patethic
SA
Samsung A's update01 Jan 2023, 23:17
Reviewer Update
There are no more words to describe the utter disgust in Rain pathetic customer service. Since my plea of having no network from the 23rd December 2022 till today 1st January 2023, Rain has done nothing to fix and resolve my issue of having No Network. I am Lost for words and cannot express how a company such as Rain can be allowed to cause such inconvenience and distress to their customers. Without consideration of me having No Network since the 23rd December 2022, they still debited me my full premium fee of R999, yet my problem still persists with no one contacting me, no connection, no resolution. Its a complete joke. Their board of their current Management should be fired as they surely not interested about their customers services, its honestly patethic