No Network

This has to be the worst experience I've received from Rain. Since Friday morning we have been without network in Tsakane, what's upsetting is the fact that they don't feel the need to advise us of what is happening. I called Rain only to find that my call has been redirected to what I assume is a clothing factory in Mumbai with the most *********** staff I've ever heard. Has Brandon Leigh done away with the customer experience and is now pushing solely sales of routers. Nevermind not being able to watch TV or mindlessly loose ourselves in Social Media WE ARE UNABLE TO WORK, so kindly fix the network or we move to Herotel where will definitely know we're in a abusive relationship. After you do fix the network problem kindly let the staff from Mumbai go and hire qualified personnel who won't advise you to move your router to the nearest window.