No network during loadshedding/ been 6 days

I have been using rain for long. Never had a problem of no connection. I have a ups that I connect the wifi into when there is loadshedding. Since Saturday even when I connect the router to the ups I am getting no network until the power comes back on I have contacted the call Centre and they say the tower is down so they have connected me to a different tower. It seems the tower they connected me to does not work when it's load shedding. I have asked for a turn around time for them to tell me when the original tower will be fixed they cannot give me that I have asked to be locked on a different tower they also can't do that

The reason a bought a ups is to work even during load shedding.... While most people are moving to fibre as the prices are getting lower and close to rains pricing one would think that you will try to save your customers that are staying with because we don't have issues or don't want to go through the admin of changing providers

Can someone call me to escalate this and connect me to a different tower please

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