No network connection

Hi there,

Hope you are well.

Can you please assist in restoring my wi-fi, i have been without connection since 06h00 yesterday morning. This is really frustrating, cause i pay you guys in time always, and no i can't use the wi-fi at home. I must now spend more money in buying data. Previously i logged a call for lost of connection now and again, and i was told that everything was ok on your towers. I have rested the router over 10 times, switched it off and took out the sim card and still no change. Why must i pay for non-existence service. Can i please have some feedback with regards to this issue.

Regards Nkosana Tshabalala