No network connection

Hi there,

Hope you are well. I'm really not impressed with the service I'm getting from your company. We have been experiencing no network connection on our 5G router, this has been since this morning. We reset the router several times and still no connectivity. Had the same problem last week, I logged a call and to date no one has called me.

Today's reference number is ***2

Last week's reference number ***3

Can you please attend to this matter urgently, we need the connectivity for work and schooling.

Unhappy customer.