LJ
Liaan J
1 reviews | Active since Aug 2022
10 Aug 2022, 12:12
No Network
I have received a Rain router with a sim card almost a week ago, only to find that the sim card is not working. It is is almost a week later and my device is still not working because I am waiting for a new sim. So to sum it all up, first week of week of service is null and void because there was none. The sad part is that I already paid for a month upfront.......not a good first impression RAIN.
Helpful (0)
Replies (2)0
Replies (2)
Rain's replyOfficial
10 Aug 2022, 12:17Hi Liaan
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
Rain's reply10 Aug 2022, 12:17
Official
Hi Liaan
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
LJ
Liaan J's updateReviewer Update
11 Aug 2022, 05:03Great thank you.
The only snag is, that I have the router with me at work to test it when ram eventually delivers the new simcard.
I hope this is is the case for the router not working as expected.
If the problem still persist, then I will unfortunately have to cancel my subscription, because then it means the router could be faulty as well and have to wait another week for a new one.
As mentioned before, I have already paid upfront for something that is not working and to go in for a possible second week with a none working device will not be beneficial to have in possession.
Thanks for understanding my frustration.
The only snag is, that I have the router with me at work to test it when ram eventually delivers the new simcard.
I hope this is is the case for the router not working as expected.
If the problem still persist, then I will unfortunately have to cancel my subscription, because then it means the router could be faulty as well and have to wait another week for a new one.
As mentioned before, I have already paid upfront for something that is not working and to go in for a possible second week with a none working device will not be beneficial to have in possession.
Thanks for understanding my frustration.
LJ
Liaan J's update11 Aug 2022, 05:03
Reviewer Update
Great thank you.
The only snag is, that I have the router with me at work to test it when ram eventually delivers the new simcard.
I hope this is is the case for the router not working as expected.
If the problem still persist, then I will unfortunately have to cancel my subscription, because then it means the router could be faulty as well and have to wait another week for a new one.
As mentioned before, I have already paid upfront for something that is not working and to go in for a possible second week with a none working device will not be beneficial to have in possession.
Thanks for understanding my frustration.
The only snag is, that I have the router with me at work to test it when ram eventually delivers the new simcard.
I hope this is is the case for the router not working as expected.
If the problem still persist, then I will unfortunately have to cancel my subscription, because then it means the router could be faulty as well and have to wait another week for a new one.
As mentioned before, I have already paid upfront for something that is not working and to go in for a possible second week with a none working device will not be beneficial to have in possession.
Thanks for understanding my frustration.