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Pumela R

1 reviews | Active since Jun 2024

05 Jun 2024, 07:28

No network and no connection

My Rain 5G wifi connection has been down since June 3rd. It's been three days now, and I have no internet at home, which is seriously impacting my work. I've logged numerous tickets with Rain, called them multiple times, but nobody answers, and there's been no callback. It's frustrating to be paying R560 for a service when they seem to not care at all. Their email address : *** ***

0
Replies (5)
Rain
Rain's reply05 Jun 2024, 07:34
Official
Hi Pumela R,

Thank you for bringing your complaint to our attention,

We're sorry your rain experience hasn't been as good as expected.

We will be in touch to further assist.

Regards,
rain.
PR
Pumela R's update06 Jun 2024, 08:35
Reviewer Update
My Rain router has been non-functional for the past 4 days. I reached out to your support team, and on the 5th, you mentioned that you rebooted it. However, the WiFi was restored for only four hours before going offline again. This issue is seriously impacting my work, and I urgently need it resolved. If not, I'll be returning the router to your offices this weekend. I'm quite frustrated with this situation.
PR
Pumela R's update06 Jun 2024, 08:35
Reviewer Update
My Rain router has been non-functional for the past 4 days. I reached out to your support team, and on the 5th, you mentioned that you rebooted it. However, the WiFi was restored for only four hours before going offline again. This issue is seriously impacting my work, and I urgently need it resolved. If not, I'll be returning the router to your offices this weekend. I'm quite frustrated with this situation.
PR
Pumela R's update06 Jun 2024, 15:45
Reviewer Update
I missed your call, I'm currently in a meeting please call at 4:20pm today same number ***
PR
Pumela R's update06 Jun 2024, 17:27
Reviewer Update
Oh well they called and the agent was quiet And they dropped the line. I had to call them again 3 times to get assistance. Same steps and nothing helped..
They don’t deserve even a single star *
I’m definitely cancelling Rain.
There’s no way I’ll stand up for this.
Very poor service