NO NETWORK AND CLIENT SERVICE

I am so Upset and frustrated. I have had no internet connection for 2 weeks!!!I am on the 5G plan. I have phoned the Rain call center everyday with absolutely no luck. My router has been hard resetted, by myself and the call Centre trying to disconnect it from a fall back 4G tower no luck yet they still tell me everything "looks" fine on their side BUT they also can see that there has been no connection for 2 weeks. This is ridiculous and on the 15th they will be sure to take their money for NO SERVICE RECEIVED AT ALL!!!!! Best part of all of this I AM STILL WAITING ON SOMEONE TO CALL ME BACK as i have been promised for two weeks long of phoning in every single day. I am so disappointed and disgusted. I've been nice and patient to the consultants every time i phone in, but still no call back in TWO WEEKS. What in the hell can actually be a good explanation for this. ITS UNACCEPTABLE!!!!!!!!