No network again eish Rain is annoying

Dear Rain Team

Thank you for your response however it's unacceptable!!! Why wasn't an email sent to inform me of the outrage before I complained? Are these days without your service going to be deducted from my invoice? How come you don't have estimated time for repairs? What's difficult in contacting the engineers and obtaining that information? Are you contracting fly by night engineers who are unable to provide an estimation? I need this matter resolved ASAP and not this void response!!!

Dear Rain Team, I am writing to express my dissatisfaction with the service disruption that has occurred. As a customer who relies on your services for my daily work, this outage has caused significant inconvenience and disruption to my schedule. I understand that technical issues can arise, but the lack of communication and unclear timeline for resolution is concerning. It is imperative that I receive an estimated time for the repairs to be completed. Additionally, due to the inconvenience caused by this outage, I am requesting an adjustment to my billing to reflect the period of disrupted service. It is only fair that customers are not charged for a service that was not provided. I trust that you will address this matter with the urgency it requires and provide me with a prompt and satisfactory resolution. I look forward to your immediate response and a detailed update on the progress of the repairs.

Everything is working smoothly now thank you.

Kindly confirm the billing adjustments