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Vuyisanani M

1 reviews | Active since Jan 2018

19 Nov 2020, 10:41

No Network

I woke up this morning to no internet connection, I called their service center and no one could assist me. I received an email with instructions that I followed but there's still no service. I'm feeling very helpless.

0
Replies (3)
Rain
Rain's reply19 Nov 2020, 10:57
Official
Hi Vuyisanani

I trust you are well

Please accept my humble apologies for the service that you have received thus far.

Please may I have your email address that was used to create your rain account so that we can assist you?

Stay safe.

Regards
Yeoline
VM
Vuyisanani M's update20 Nov 2020, 07:00
Reviewer Update
The email address is ***. I still don't have internet access and the customer service department is unable to assist me I've changed my APN a million times, removed the sim a million times and restarted my phone a million times. The only feedback I received was that I'm connected to a tower that's far from my vicinity which is ridiculous because there's NO signal bars on my phone and I've been using my sim for 3 months without this problem.
VM
Vuyisanani M's update20 Nov 2020, 07:06
Reviewer Update
I've emailed, sent a DM on Twitter, Instagram and Facebook but no one is calling me back.