NB
Nasiphi B
1 reviews | Active since Mar 2023
19 Jun 2023, 10:53
No network
Hello, i have not been able to access the internet since yesterday, I don’t know what the problem is, I’ve tried resetting, factory defaulting but nothing works, the router juts occasionally shows a red light on the 5G and 4G indicators, but other than that there are only two white lights on the router, the 4G and 5G are blank, and when i go to the router management site, it says “network broken”. Please advise what the problem might be is it the area, or what?
Helpful (0)
Replies (10)0
Replies (10)
Rain's replyOfficial
19 Jun 2023, 11:02Hi Nasiphi B.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
Rain
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
Rain
Rain's reply19 Jun 2023, 11:02
Official
Hi Nasiphi B.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
Rain
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
Rain
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Nasiphi B's updateReviewer Update
20 Jun 2023, 15:32It’s another day today, and I still can’t access the internet using Wi-Fi that I pay for, when is this tower thing getting sorted? because at the end of the month you’ll expect me to pay the full balance.Private Reply
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Nasiphi B's update20 Jun 2023, 15:32
Reviewer Update
It’s another day today, and I still can’t access the internet using Wi-Fi that I pay for, when is this tower thing getting sorted? because at the end of the month you’ll expect me to pay the full balance.Private Reply
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Nasiphi B's updateReviewer Update
22 Jun 2023, 14:49Hello, what’s the update?
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Nasiphi B's update22 Jun 2023, 14:49
Reviewer Update
Hello, what’s the update?
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Nasiphi B's updateReviewer Update
26 Jun 2023, 11:36Hello, it’s week 2 now and nothing has changed, so how do i go about cancelling this plan, since you guys clearly don’t know when my connectivity is going to be restored?
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Nasiphi B's update26 Jun 2023, 11:36
Reviewer Update
Hello, it’s week 2 now and nothing has changed, so how do i go about cancelling this plan, since you guys clearly don’t know when my connectivity is going to be restored?
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Nasiphi B's updateReviewer Update
26 Jun 2023, 13:32????
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Nasiphi B's update26 Jun 2023, 13:32
Reviewer Update
????
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Nasiphi B's updateReviewer Update
26 Jun 2023, 13:34and now the bill is R529, what about the days I haven’t been able to connect till now? Where’s the adjustment?
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Nasiphi B's update26 Jun 2023, 13:34
Reviewer Update
and now the bill is R529, what about the days I haven’t been able to connect till now? Where’s the adjustment?
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Nasiphi B's updateReviewer Update
26 Jun 2023, 15:15It’s still not working and I’m tired of this so please just adjust my bill so i can pay for the days i was able to connect, and cancel the plan.
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Nasiphi B's update26 Jun 2023, 15:15
Reviewer Update
It’s still not working and I’m tired of this so please just adjust my bill so i can pay for the days i was able to connect, and cancel the plan.
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Nasiphi B's updateReviewer Update
26 Jun 2023, 23:25Even though no one is replying i hope, you guys got that, i want my plan cancelled.
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Nasiphi B's update26 Jun 2023, 23:25
Reviewer Update
Even though no one is replying i hope, you guys got that, i want my plan cancelled.
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Nasiphi B's updateReviewer Update
26 Jun 2023, 23:34your customer service is absolutely disgusting, disgraceful and unprofessional
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Nasiphi B's update26 Jun 2023, 23:34
Reviewer Update
your customer service is absolutely disgusting, disgraceful and unprofessional
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Nasiphi B's updateReviewer Update
27 Jun 2023, 16:45Yes, because these “services” you are talking about are non existent, if they were I’d be able to use the wifi, which I cannot.
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Nasiphi B's update27 Jun 2023, 16:45
Reviewer Update
Yes, because these “services” you are talking about are non existent, if they were I’d be able to use the wifi, which I cannot.