NO INTERNET/WIFI FOR 4 DAYS AND NO ONE CARES

Hi RAIN, I have not had any internet for 4 days now, I tried calling your customer services but they seem not to know what my issue is and keep responding to me with the word "troubleshooting" I do not know if this is what they were told to say, but they do not even get back to a person if your call cuts, I sent an email this morning and I would not be surprised if no one received it as I did not get an automated response back saying they have received my query, I feel as if RAIN disconnected all their communication channels in order for no one to get in contact with them as they might be hiding something, I feel as if I'm not being heard. I do not have internet/WIFI for the past four days and no one seems to care, I am a paying customer and never missed a payment either, and to be treated like this is ridiculous. coz I still don't have internet at home and no one is helping or even saying anything, we have not even received a sms or email advising they are currently having issues, the people at RAIN are just quiet, so who do I speak to, who do I ask for help coz right now, I feel cheated. RIAN needs to understand that the more days I am without internet they should subtract these days from the next bill due coz I am not paying for service I did not receive