SM
Sabelo M
1 reviews | Active since Aug 2020
22 Apr 2022, 20:44
No internet since rain dried up.
The Rain tower is faulty for two days now and not being resolved. We call and wait for almost 20 minutes, for someone at Rain to eventually feel like answering the phone - all the while we are paying the cost of holding for that long.
Helpful (0)
Replies (11)0
Replies (11)
Rain's replyOfficial
23 Apr 2022, 08:03Hi Sabelo
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you, rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you, rain.
Rain's reply23 Apr 2022, 08:03
Official
Hi Sabelo
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you, rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you, rain.
SM
Sabelo M's updateReviewer Update
23 Apr 2022, 19:22This is pathetic - third day with no service. But at month end you will be billing full invoice?
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Sabelo M's update23 Apr 2022, 19:22
Reviewer Update
This is pathetic - third day with no service. But at month end you will be billing full invoice?
SM
Sabelo M's updateReviewer Update
24 Apr 2022, 18:39Fourth day with no internet. Still no service nor help from Rain. Plus we work from home so it’s a real inconvenience.
SM
Sabelo M's update24 Apr 2022, 18:39
Reviewer Update
Fourth day with no internet. Still no service nor help from Rain. Plus we work from home so it’s a real inconvenience.
Rain's replyOfficial
25 Apr 2022, 08:57There is an alarm on one of the sites in the area.
I am checking with the senior network team what is the issue
I am checking with the senior network team what is the issue
Rain's reply25 Apr 2022, 08:57
Official
There is an alarm on one of the sites in the area.
I am checking with the senior network team what is the issue
I am checking with the senior network team what is the issue
SM
Sabelo M's updateReviewer Update
25 Apr 2022, 22:23Fifth day in a row internet dropped off and hasn’t come back yet.
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Sabelo M's update25 Apr 2022, 22:23
Reviewer Update
Fifth day in a row internet dropped off and hasn’t come back yet.
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Sabelo M's updateReviewer Update
26 Apr 2022, 18:47It’s still not stable. Cuts off internet. It’s six days now.
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Sabelo M's update26 Apr 2022, 18:47
Reviewer Update
It’s still not stable. Cuts off internet. It’s six days now.
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Sabelo M's updateReviewer Update
26 Apr 2022, 20:12It seems the Rain signal receiver device is faulty.
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Sabelo M's update26 Apr 2022, 20:12
Reviewer Update
It seems the Rain signal receiver device is faulty.
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Sabelo M's updateReviewer Update
27 Apr 2022, 12:37The internet is down again. What exactly are you doing to resolve this problem?
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Sabelo M's update27 Apr 2022, 12:37
Reviewer Update
The internet is down again. What exactly are you doing to resolve this problem?
SM
Sabelo M's updateReviewer Update
28 Apr 2022, 07:45Rain internet is down again this morning. Eighth day of Wi-Fi problems.
SM
Sabelo M's update28 Apr 2022, 07:45
Reviewer Update
Rain internet is down again this morning. Eighth day of Wi-Fi problems.
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Sabelo M's updateReviewer Update
03 May 2022, 06:22Please send field technician to sort out the receiver. Had to reset it again this morning.
SM
Sabelo M's update03 May 2022, 06:22
Reviewer Update
Please send field technician to sort out the receiver. Had to reset it again this morning.
SM
Sabelo M's updateReviewer Update
06 May 2022, 13:04Rain is back! Mohlomphehi from Rain came today and sorted out the device. Thank you
SM
Sabelo M's update06 May 2022, 13:04
Reviewer Update
Rain is back! Mohlomphehi from Rain came today and sorted out the device. Thank you