NO Internet Service more than 72 Hours

Item: Rain
Rating: 1
Author: Denver P

Im taking to this platform only because I have not had any joy or positive assistance from your Service Agents / Networks Team.

I have logged Numerous Calls regarding Network connectivity and to no avail I have been going in a loop with your agents.

I have had NO Internet Connection since Last week Thursday 18 Feb. Service was restored for some time between Mid day Friday and Mid day Saturday and then has been Offline ever since.

Please see ref numbers below and assist ASAP, or process a refund of the remaining credit funds on my account.

Ref numbers: #***, #***, #***, and these are apart from the 4 calls i made to the *** phone line.

Helpful (0)

Replies (2)

Rain's replyOfficial

23 Feb 2021, 16:16

Good afternoon Denver.

I trust you are well

I would like to apologize for the service you gave experienced so far.
Please be advised that one of our agents will be in contact with you to assist you.

Stay safe.

Regards
Mosa

Rain's reply23 Feb 2021, 16:16

Official

Denver P's updateReviewer Update

23 Feb 2021, 16:17

Mosa, this looks like a pretty standard response, I certainly hope this is not a copy and paste reply and that someone, (an actual person) will be in contact. thank you and await a response.

Denver P's update23 Feb 2021, 16:17

Reviewer Update

Mosa, this looks like a pretty standard response, I certainly hope this is not a copy and paste reply and that someone, (an actual person) will be in contact. thank you and await a response.