NN
Nomsa N
1 reviews | Active since Jul 2025
16 Dec 2025, 08:31
No internet service
I have been without internet since yesterday. I thought it might be a payment issue since companies take money before the due date. I did however make a payment and even now, there is no internet coming. When I go into the RainGo app it says I must enter my banking details to make payment! Could I please get assistance as this is costing me additional money to buy data. Seeing that I have paid, it should reflect, even though it's before my due date for payment.
Helpful (0)
Replies (4)0
Replies (4)
Rain's replyOfficial
16 Dec 2025, 09:20Hi Nomsa
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply16 Dec 2025, 09:20
Official
Hi Nomsa
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
NN
Nomsa N's updateReviewer Update
18 Dec 2025, 13:15It's disappointing knowing that this is a simple issue that you as a company have picked up and you choose to respond via the same message knowing I'm spending my own money to connect to internet in general and you expect me to go into emails and platforms to find a solve for my problem, where a courtesy call could've made a bigger impact with. This is how you assist your clients troubleshoot their problems? Thanks any way...sorted.
Regards
Disappointed Client
Regards
Disappointed Client
NN
Nomsa N's update18 Dec 2025, 13:15
Reviewer Update
It's disappointing knowing that this is a simple issue that you as a company have picked up and you choose to respond via the same message knowing I'm spending my own money to connect to internet in general and you expect me to go into emails and platforms to find a solve for my problem, where a courtesy call could've made a bigger impact with. This is how you assist your clients troubleshoot their problems? Thanks any way...sorted.
Regards
Disappointed Client
Regards
Disappointed Client
NN
Nomsa N's updateReviewer Update
20 Dec 2025, 05:48The call was placed AFTEr the fact and I kept hanging up .
There's nothing more you can do for me so you can close the query as resolved
There's nothing more you can do for me so you can close the query as resolved
NN
Nomsa N's update20 Dec 2025, 05:48
Reviewer Update
The call was placed AFTEr the fact and I kept hanging up .
There's nothing more you can do for me so you can close the query as resolved
There's nothing more you can do for me so you can close the query as resolved
NN
Nomsa N's updateReviewer Update
10 Jun 2026, 19:06Hi Rain,
We are back at it. I tried solving the issue by myself but your chat bot is not getting anything I'm asking. My router was offline, now back online. Now it seems the name of the router has changed somehow and I can't find the password, not go to the site where I'm requested to reset the password. Your prompt resolution of this issue would be highly appreciated as my kids are trying to do homework but can't because they can't research online
We are back at it. I tried solving the issue by myself but your chat bot is not getting anything I'm asking. My router was offline, now back online. Now it seems the name of the router has changed somehow and I can't find the password, not go to the site where I'm requested to reset the password. Your prompt resolution of this issue would be highly appreciated as my kids are trying to do homework but can't because they can't research online
NN
Nomsa N's update10 Jun 2026, 19:06
Reviewer Update
Hi Rain,
We are back at it. I tried solving the issue by myself but your chat bot is not getting anything I'm asking. My router was offline, now back online. Now it seems the name of the router has changed somehow and I can't find the password, not go to the site where I'm requested to reset the password. Your prompt resolution of this issue would be highly appreciated as my kids are trying to do homework but can't because they can't research online
We are back at it. I tried solving the issue by myself but your chat bot is not getting anything I'm asking. My router was offline, now back online. Now it seems the name of the router has changed somehow and I can't find the password, not go to the site where I'm requested to reset the password. Your prompt resolution of this issue would be highly appreciated as my kids are trying to do homework but can't because they can't research online