JM
Janine M
1 reviews | Active since Mar 2019
30 Jun 2020, 17:45
NO INTERNET - Please help!!! Rain Data
I have ordered a Rain sim card and received it on the 29th of June 2020 I put the sim card in my router no Internet - I thought maybe there is something wrong with the router I went bought a new one -still NOTHING- I have send messages to the contact support for assistance and still no respond how do you pay for something but don't get assistance Can someone please call me this is rather urgent
Helpful (0)
Replies (2)0
Replies (2)
Rain's replyOfficial
01 Jul 2020, 08:04Hi Janine
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Fattima
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Fattima
Rain's reply01 Jul 2020, 08:04
Official
Hi Janine
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Fattima
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Fattima
JM
Janine M's updateReviewer Update
02 Jul 2020, 12:32Hi Fattima
I am still waiting for an agent to call me how far in the pipe line am I I mean its been 3 business days nothing and you guys claim you get back within 24 - 48 hours.
What should I do, I am a new client and this is the service you guys give. Taking my money and nothing??? Really!!! I am sitting with no wifi at home, my kids are not doing any homework because of this. Don't you guys make your clients priority???
CAN SOMEONE PLEASE CALL ME URGENTLY!!!
I am still waiting for an agent to call me how far in the pipe line am I I mean its been 3 business days nothing and you guys claim you get back within 24 - 48 hours.
What should I do, I am a new client and this is the service you guys give. Taking my money and nothing??? Really!!! I am sitting with no wifi at home, my kids are not doing any homework because of this. Don't you guys make your clients priority???
CAN SOMEONE PLEASE CALL ME URGENTLY!!!
JM
Janine M's update02 Jul 2020, 12:32
Reviewer Update
Hi Fattima
I am still waiting for an agent to call me how far in the pipe line am I I mean its been 3 business days nothing and you guys claim you get back within 24 - 48 hours.
What should I do, I am a new client and this is the service you guys give. Taking my money and nothing??? Really!!! I am sitting with no wifi at home, my kids are not doing any homework because of this. Don't you guys make your clients priority???
CAN SOMEONE PLEASE CALL ME URGENTLY!!!
I am still waiting for an agent to call me how far in the pipe line am I I mean its been 3 business days nothing and you guys claim you get back within 24 - 48 hours.
What should I do, I am a new client and this is the service you guys give. Taking my money and nothing??? Really!!! I am sitting with no wifi at home, my kids are not doing any homework because of this. Don't you guys make your clients priority???
CAN SOMEONE PLEASE CALL ME URGENTLY!!!