LH
Lucille H
1 reviews | Active since Jun 2014
27 Mar 2026, 18:31
No Internet. No service
Shocking service. Never have Internet and I keep having to reset with no resolution
Helpful (0)
Replies (6)0
Replies (6)
Rain's replyOfficial
27 Mar 2026, 18:40Hi Lucille,
Thank you for bringing this to our attention.
We’re looking into your enquiry and will reach out with an update.
Regards,
rain.
Thank you for bringing this to our attention.
We’re looking into your enquiry and will reach out with an update.
Regards,
rain.
Rain's reply27 Mar 2026, 18:40
Official
Hi Lucille,
Thank you for bringing this to our attention.
We’re looking into your enquiry and will reach out with an update.
Regards,
rain.
Thank you for bringing this to our attention.
We’re looking into your enquiry and will reach out with an update.
Regards,
rain.
LH
Lucille H's updateReviewer Update
27 Mar 2026, 18:54This is not just a today problem. This has been ongoing since I received the new 101 Pro mini box. I have requested the old rooter to be returned as I had no problem with it. Resetting the box does not help.
I need this resolved
I need this resolved
LH
Lucille H's update27 Mar 2026, 18:54
Reviewer Update
This is not just a today problem. This has been ongoing since I received the new 101 Pro mini box. I have requested the old rooter to be returned as I had no problem with it. Resetting the box does not help.
I need this resolved
I need this resolved
LH
Lucille H's updateReviewer Update
28 Mar 2026, 08:49Rain you send me a private reply saying the technicians have been dispatched.
As per above this is not a now problem. I have been on numerous calls to get this resolved over about 3 months and still no resolve.
As per above this is not a now problem. I have been on numerous calls to get this resolved over about 3 months and still no resolve.
LH
Lucille H's update28 Mar 2026, 08:49
Reviewer Update
Rain you send me a private reply saying the technicians have been dispatched.
As per above this is not a now problem. I have been on numerous calls to get this resolved over about 3 months and still no resolve.
As per above this is not a now problem. I have been on numerous calls to get this resolved over about 3 months and still no resolve.
LH
Lucille H's updateReviewer Update
30 Mar 2026, 14:05It is now Monday and still no resolve or reply since Saturday.
AaTHE INTERNET STILL GOES OFF ALL THE TIME.
CAN I HAVE A REPLY ON HOW TO HAVE THIS RESOLVED
AaTHE INTERNET STILL GOES OFF ALL THE TIME.
CAN I HAVE A REPLY ON HOW TO HAVE THIS RESOLVED
LH
Lucille H's update30 Mar 2026, 14:05
Reviewer Update
It is now Monday and still no resolve or reply since Saturday.
AaTHE INTERNET STILL GOES OFF ALL THE TIME.
CAN I HAVE A REPLY ON HOW TO HAVE THIS RESOLVED
AaTHE INTERNET STILL GOES OFF ALL THE TIME.
CAN I HAVE A REPLY ON HOW TO HAVE THIS RESOLVED
LH
Lucille H's updateReviewer Update
30 Mar 2026, 15:28Every damn day from 3 it is even worse I need this resolved today @hellopeter please assist
LH
Lucille H's update30 Mar 2026, 15:28
Reviewer Update
Every damn day from 3 it is even worse I need this resolved today @hellopeter please assist
LH
Lucille H's updateReviewer Update
31 Mar 2026, 09:44Can you not read. This is a big problem ongoing for 4 months. The tower been restored has not restored my connection and made it stable
LH
Lucille H's update31 Mar 2026, 09:44
Reviewer Update
Can you not read. This is a big problem ongoing for 4 months. The tower been restored has not restored my connection and made it stable