NO INTERNET & NO COMMUNICATION

Good day

Kindly be advised that we have been without internet connection since Monday morning 31/01/2022 till today Thursday 3/02/2022. I have sent an email to Rain support on Monday 31/01/2022 without receiving any response. I called on Tuesday 1/02/2022 and was told that the towers are down in my area and they can not say when will the problem be fixed or resolved. I asked to speak to a supervisor and was told that they are busy and will call me back. Unfortunately that never happened. I then called back today Thursday 3/02/2022 and was told the towers are still down and suspended. I then asked to speak to a supervisor which I held on the line for 15minutes without have to get speak to anyone. I received a call from the supervisor, Siyabonga 10 minutes later( so i would have been holding on for 25 minutes), who then says to me they can not say when the towers will be fixed. Shocking response!!!

My situation is such that my children are being home-schooled and without internet for almost a week, they have lost out on their online classes and tuition.

Rain can not give us a turn around time.

They however charge you for a full month.

Please can you intervene and assist in resolving this matter, as my children's education is at stake.

Kind regards, Sybil Dunn ***