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Dean S

1 reviews | Active since Jan 2023

17 Jan 2023, 11:35

No internet for three days

It is now day 3 without internet, cannot get any support or any answer from them as to when the issue resolved, I work from home and cannot do anything, but I can guarantee you I'll get a full months bill the end of the month. If it's not no internet due to loadshedding and there are no battery backups, or I am being cut off because of their bad admin skills then it's whatever the issue is now. This is really not fair 3 days guys and no response c'mon.

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Replies (11)
Rain
Rain's reply17 Jan 2023, 11:40
Official
Hi Dean.

We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain. 
DS
Dean S's update18 Jan 2023, 19:53
Reviewer Update
Any update ?????
DS
Dean S's update22 Jan 2023, 06:41
Reviewer Update
So I have seen that there is electricity on the property you are referring to so the owners dB box in perfectly fine. What is the next excuse for your lack of service. A full week now, great service guys.
DS
Dean S's update25 Jan 2023, 12:36
Reviewer Update
So 10 days later still no internet, plus you are trying to take R1058 off my account for internet services I don't have. Plus I have spoken to several consultants regarding the overcharge issue and it seems like it has not been resolved. When everyone speed was upgraded on black Friday for some reason I was sent a new router and sim. You guys never canceled the previous sim, and now you want to charge me for your mistake, what reason would I need two internet connections for. I'm at the point now where I'm thinking of canceling my contract with you.
DS
Dean S's update25 Jan 2023, 14:59
Reviewer Update
It was supposed to be canceled when I got the new sim but now you are billing me for three months, the date I requested it to be canceled was because you guys are not doing it. It's not fair that you expect me to pay for an additional account when it should have been canceled when I upgraded. Now once again the third time since I've got rain internet I have been cut off. I'm not paying for the second account whether it's been used or not, you were supposed to cancel it when my line was upgraded.
DS
Dean S's update25 Jan 2023, 16:09
Reviewer Update
It was supposed to be canceled when I upgraded you guys didn't do your job so you can't tell me I'm liable.
DS
Dean S's update25 Jan 2023, 16:10
Reviewer Update
Black Friday was in November when I upgraded you guys never canceled the sim so you cannot hold me liable for that.
DS
Dean S's update25 Feb 2023, 05:32
Reviewer Update
Please stop attempting to take money off my account, I do not have sufficient funds due to me not being paid for jobs I could not deliver on as I had no internet because of your bad service. Also you keep mentioning that you've credited my account for days I wasn't connected but and you claim I am responsible for a connection you were supposed to cancel in November 2022 but did not, what's strange is you expect me to pay that account in full but gave me no credit for the days your tower was down, why not, if you insist that I am liable as there was data used then why was I not credited due to the days I was disconnected.
DS
Dean S's update25 Feb 2023, 11:22
Reviewer Update
That is just for the one account, I'm required to pay for both accounts so therefore I should be credited for both as during the outage both were not working.
DS
Dean S's update29 Jun 2023, 09:30
Reviewer Update
Hi there, why do I have a bill of R735 with you please can you email a full recon so I can understand this bill, also if that is my bill then why are you trying to take R240 of my account every day.
DS
Dean S's update25 Jul 2023, 07:54
Reviewer Update
I don't owe you any payment I don't even owe you any money, that was money that was borrowed to me to go to the doctor, I haven't even had a internet connection for about 5 months, who gave you the right to ***** from me. You need to rectify this I need that money.