No Internet for the 2nd day - Worst client Service in SA

Worst client service ever... When ever you phone the custom service department it is always a foreigner that wants to help you with a problem that is in SA and you never get direct contact with SA customer services and every one always apologies for the inconvenience, and just pass the buck and then no one from SA contact you and follow up to the problem.

I have been without Internet for 2 days now and every time I need to call in to follow-up on the progress of my complaint. What is the use of Rain being a service provider but there is no service at all. It takes like a month or more just to get any feedback the only feedback that you get is an email stating "help is on it's way" with a reference number and that's it.

They take their money on time but if it comes to their service to you... Oh no... NO SERVICE FOR A MONTH!!!

Patently the problem is with the tower in our area but for some reason all other parties like vodacom had no problem with the same tower getting signal, so what is Rain's excuse next...

How long should I wait to get Internet in my area? For each day without Internet they should credit my account....

Rain is really the worst client service ever in SA!!!!