HB
Hermien B
1 reviews | Active since Jun 2011
08 Jul 2020, 11:19
No internet for days
Two days without internet and counting... 3 support queries logged and nothing but an automated reply from rain. Unable to work from home with this data provider.
Helpful (0)
Replies (4)0
Replies (4)
Rain's replyOfficial
08 Jul 2020, 11:58Hi Hermien
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please note one of our agents will be in contact with you to assist .
Stay safe .
Regards
Fattima
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please note one of our agents will be in contact with you to assist .
Stay safe .
Regards
Fattima
Rain's reply08 Jul 2020, 11:58
Official
Hi Hermien
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please note one of our agents will be in contact with you to assist .
Stay safe .
Regards
Fattima
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please note one of our agents will be in contact with you to assist .
Stay safe .
Regards
Fattima
HB
Hermien B's updateReviewer Update
08 Jul 2020, 13:04Hellopeter, what would I do without you? Rain responds only to a public complaint. What has become of basic customer service?
HB
Hermien B's update08 Jul 2020, 13:04
Reviewer Update
Hellopeter, what would I do without you? Rain responds only to a public complaint. What has become of basic customer service?
HB
Hermien B's updateReviewer Update
09 Jul 2020, 07:20Rain ISP - it is the 3rd day of no internet!! I would strongly suggest getting your house in order.
HB
Hermien B's update09 Jul 2020, 07:20
Reviewer Update
Rain ISP - it is the 3rd day of no internet!! I would strongly suggest getting your house in order.
HB
Hermien B's updateReviewer Update
11 Jul 2020, 07:513 days not internet, 1 day internet, then again 2 days no internet (and counting as of 11-07-2020). The 24/7 unlimited misnomer. So far we are looking at 16% uptime.
HB
Hermien B's update11 Jul 2020, 07:51
Reviewer Update
3 days not internet, 1 day internet, then again 2 days no internet (and counting as of 11-07-2020). The 24/7 unlimited misnomer. So far we are looking at 16% uptime.