NO INTERNET FOR ALMOST A WEEK NOW

My husband and I have not had any internet connection for the past 4 days. We have been calling twice a day everyday for help and all the staff that have answered have been *********** and unhelpful. Clearly the basic troubleshooting is not working so why is no one helping us???? They claim they have escalated the matter but why has no one contacted us after 4 days??? Instead we have to be the ones to call and ask why the people who the matter has been escalated to haven’t called us. I’m fuming. This is unacceptable. My husband and I are both academics therefore we need the WiFi for work and our research papers.

DO NOT USE RAIN. The service is horrible.