GT
Garth T
1 reviews | Active since Jul 2020
21 May 2021, 18:57
No internet.
Why does Rain not have a call center or help line like any other service provider?
Need to wait days without any internet before an email is sent back then a few more days to resolve the issue.
Sitting without internet all day.
Helpful (0)
Replies (2)0
Replies (2)GT
Garth T's updateReviewer Update
01 Jun 2021, 08:08I had done so. Thank you for your assistance.
No emails regarding the above instructions were received. Only your automated "ticket" refference was sent.
No emails regarding the above instructions were received. Only your automated "ticket" refference was sent.
GT
Garth T's update01 Jun 2021, 08:08
Reviewer Update
I had done so. Thank you for your assistance.
No emails regarding the above instructions were received. Only your automated "ticket" refference was sent.
No emails regarding the above instructions were received. Only your automated "ticket" refference was sent.
GT
Garth T's updateReviewer Update
01 Jun 2021, 08:13I further more have an issue with the billing of my account.
As per any normal contract, when upgrading from 4G plan to 5G I assumed the 5G plan would overide and replace the previous plan as is with most contract plans. It was never intimated to me by any consultant that I needed to cancel my 4G account manually. Even on my invoice it shows 0% usage on the 4G account, so I am paying R479 a month for the past two months for absolutely nothing. Please assisst in refunding these amounts and in ensuring the 4G account is closed (I have manually requested cancellation.) This lack of communication on the part of the consultants puts myself under financial strain.
As per any normal contract, when upgrading from 4G plan to 5G I assumed the 5G plan would overide and replace the previous plan as is with most contract plans. It was never intimated to me by any consultant that I needed to cancel my 4G account manually. Even on my invoice it shows 0% usage on the 4G account, so I am paying R479 a month for the past two months for absolutely nothing. Please assisst in refunding these amounts and in ensuring the 4G account is closed (I have manually requested cancellation.) This lack of communication on the part of the consultants puts myself under financial strain.
GT
Garth T's update01 Jun 2021, 08:13
Reviewer Update
I further more have an issue with the billing of my account.
As per any normal contract, when upgrading from 4G plan to 5G I assumed the 5G plan would overide and replace the previous plan as is with most contract plans. It was never intimated to me by any consultant that I needed to cancel my 4G account manually. Even on my invoice it shows 0% usage on the 4G account, so I am paying R479 a month for the past two months for absolutely nothing. Please assisst in refunding these amounts and in ensuring the 4G account is closed (I have manually requested cancellation.) This lack of communication on the part of the consultants puts myself under financial strain.
As per any normal contract, when upgrading from 4G plan to 5G I assumed the 5G plan would overide and replace the previous plan as is with most contract plans. It was never intimated to me by any consultant that I needed to cancel my 4G account manually. Even on my invoice it shows 0% usage on the 4G account, so I am paying R479 a month for the past two months for absolutely nothing. Please assisst in refunding these amounts and in ensuring the 4G account is closed (I have manually requested cancellation.) This lack of communication on the part of the consultants puts myself under financial strain.