ST
Shahieda T
1 reviews | Active since Dec 2010
15 Mar 2021, 08:42
No Internet due to deregistered account
I've been without Internet since the 8th March. I logged a call with customer support and they called me back to try troubleshoot and it was found that my account was deregistered.
The consultant said that he will log a call with the accounts department. I've had no feedback since. i am really frustrated as I am working from home and am struggling as I now need to buy mobile data which cost me a fortune.
Can this be sorted out ASAP. I pay my bills on time and expect service to be provided on time and efficiently
Helpful (0)
Replies (3)0
Replies (3)
Rain's replyOfficial
15 Mar 2021, 09:28Good morning Shahieda.
I hope you are doing well today.
Please accept my humble apology, I have escalated your ticket to the relevant department for further assistance.
Kind Regards
Mosa
I hope you are doing well today.
Please accept my humble apology, I have escalated your ticket to the relevant department for further assistance.
Kind Regards
Mosa
Rain's reply15 Mar 2021, 09:28
Official
Good morning Shahieda.
I hope you are doing well today.
Please accept my humble apology, I have escalated your ticket to the relevant department for further assistance.
Kind Regards
Mosa
I hope you are doing well today.
Please accept my humble apology, I have escalated your ticket to the relevant department for further assistance.
Kind Regards
Mosa
ST
Shahieda T's updateReviewer Update
15 Mar 2021, 14:11It's 14:15 and still have not had contact from the relevant department. 5hrs later
ST
Shahieda T's update15 Mar 2021, 14:11
Reviewer Update
It's 14:15 and still have not had contact from the relevant department. 5hrs later
ST
Shahieda T's updateReviewer Update
17 Mar 2021, 17:55New sim card was delivered and I still cannot connect, beyond frustrated
ST
Shahieda T's update17 Mar 2021, 17:55
Reviewer Update
New sim card was delivered and I still cannot connect, beyond frustrated