No internet connectivity YET AGAIN

Good evening

Can someone please tell.me what is going with the RAIN NETWORK in the Van Dyk Park area.

We have no connectivity. Yet all the lines is showing on in front of the router. I have rebooted, restarted, unolugged, pointed the router 360.degrees and still NO CONNECTIVITY.

While typing the email im holding on for an agent to help and NO ONE is answering the phones. I dont have a contract and work on pre paid. So who ia going to refund me my data while using it to cinnect to the internet and whonis refunding me my airtime while waiting for an agent.

Rain took R739 from my account on the 31st of december and now we sit with this issue.

Please phone me back. But dont call me to reboot or restart. As i already stated it has been done.