No internet connection Union Germiston
Please urgently fix the tower closest to Union, Germiston. I am working from home and have absolute no Internet connection. I called the call center which advised the tower is off and needs to be fixed. The next tower is too far away. This is extremely frustrating and it has been 3 days.
Helpful (0)
Replies (11)0
Replies (11)
Rain's replyOfficial
16 Dec 2022, 08:20Hi Carike
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
Rain's reply16 Dec 2022, 08:20
Official
Hi Carike
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
's updateReviewer Update
18 Dec 2022, 20:329 Chris Street, Union, Germiston. Been 5 days. Really unacceptable
's update18 Dec 2022, 20:32
Reviewer Update
9 Chris Street, Union, Germiston. Been 5 days. Really unacceptable
's updateReviewer Update
19 Dec 2022, 15:36Any feedback?
It has been 6.5 hours since the technicians have been sent and it is still offline
It has been 6.5 hours since the technicians have been sent and it is still offline
's update19 Dec 2022, 15:36
Reviewer Update
Any feedback?
It has been 6.5 hours since the technicians have been sent and it is still offline
It has been 6.5 hours since the technicians have been sent and it is still offline
's updateReviewer Update
19 Dec 2022, 18:50Cool. That is why I will be cancelling
's update19 Dec 2022, 18:50
Reviewer Update
Cool. That is why I will be cancelling
's updateReviewer Update
20 Dec 2022, 13:22I don't care for a credit. I care for not having internet for a week
's update20 Dec 2022, 13:22
Reviewer Update
I don't care for a credit. I care for not having internet for a week
Rain's replyOfficial
20 Dec 2022, 16:59I do apologize for all the Inconvenience
Rain's reply20 Dec 2022, 16:59
Official
I do apologize for all the Inconvenience
's updateReviewer Update
21 Dec 2022, 20:08It is still offline. Please give me an answer as to what is going on. It has been 10 days
's update21 Dec 2022, 20:08
Reviewer Update
It is still offline. Please give me an answer as to what is going on. It has been 10 days
's updateReviewer Update
29 Dec 2022, 12:36I have cancelled my Rain. However they advised I still need to pay in full for January. This does not make sense as I have been advised I will be reimbursed. The internet had been down since
11 December and it is still offline. I can not understand why I must pay if I haven't had internet for most of the month and then pay for January and still have no internet
11 December and it is still offline. I can not understand why I must pay if I haven't had internet for most of the month and then pay for January and still have no internet
's update29 Dec 2022, 12:36
Reviewer Update
I have cancelled my Rain. However they advised I still need to pay in full for January. This does not make sense as I have been advised I will be reimbursed. The internet had been down since
11 December and it is still offline. I can not understand why I must pay if I haven't had internet for most of the month and then pay for January and still have no internet
11 December and it is still offline. I can not understand why I must pay if I haven't had internet for most of the month and then pay for January and still have no internet
Rain's replyOfficial
29 Dec 2022, 12:41Your billing is post-paid, meaning that you pay for a month's service in the next month. Invoices for a month's services are generated at the end of that month, and are due in the next month on your set payment date
Rain's reply29 Dec 2022, 12:41
Official
Your billing is post-paid, meaning that you pay for a month's service in the next month. Invoices for a month's services are generated at the end of that month, and are due in the next month on your set payment date
's updateReviewer Update
29 Dec 2022, 14:26Yes but what about the amount I would have been credited for 21 days without internet?
's update29 Dec 2022, 14:26
Reviewer Update
Yes but what about the amount I would have been credited for 21 days without internet?
Rain's replyOfficial
29 Dec 2022, 20:22I have passed a credit on your profile
Rain's reply29 Dec 2022, 20:22
Official
I have passed a credit on your profile