No internet connection for days.

I never skipped any payments with Rain however I don't have any Wi-Fi services for the past days. I tried to trouble shoot and disconnected the router hoping for better coverage but still it doesn't connect it kept saying connected without Internet. I've been trying to call their call center for help and the first time my call went through i kept saying Hallo and no one was speaking. tried calling again and their lines are busy they keep on playing music till your airtime runs off. this is frustrating.