NO INTERNET CONNECTION FOR 8 DAYS WITHOUT ANY RESPONSE FROM RAIN.

Kindly be advised that for 2 days now, I have been trying to log into my account to write a review and unfortunately, I can't login.

Thus I am sending this email.

On Thursday evening the 22/04/2021, our WiFi connection went offline. On Friday the 23/04/2021 I logged a complaint via email and was told the tower in Mandini is down , they need to send a technician out. However on Sunday the 25/04/2021, I sent through another email stating that we still don't have WiFi connection. I then received a call from the consultant who said to me the same story,the tower is down they need to send out a technician, I said so you haven't sent out a technician yet. Explaining to him that my business and my 5 childrens' homeschooling program is affected. He said to me if I am not happy I can change my service provider. I asked to speak to a supervisor and he said he is not available, he will get him to contact me. Still to this date we are without WiFi and I haven't received a call from the supervisor. It's now gone 7 days without internet.

I have paid for this month upfront.

I had to drive to Zinkwazi today the 29/04/2021,to get connected so that my children can do a test. An absolute inconvenience.

Today is day 8 we are without internet.

I have an exams scheduled for Monday 3/05/2021. Without doing my lessons due to no internet connection, I can not do this exam and therefore I will loose my bursary. You can connect the relevant institutions for myself & children to verify.

Please can you attend to this as a matter of urgency.

Kind regards Sybil Dunn ***