1 reviews | Active since Jan 2023
No internet connection! DO NOT USE RAIN
No internet connection since I received the router on the 10 January 2023!
The sales agent Thabang Shabangu said there’s towers in my area for the 5G unlimited Home Wifi should work just fine but there’s hasn’t been any internet connection since getting the router.
Called their support line *** numerous times and was told to wait 30 days because they can not cancel now! Spoke to one of the managers (Tasman Sibiya) who said she’ll escalate my cancellation and email me but hasn’t at this point I suspect that they want to debit my account so they don’t loss a sale.
Do not use Rain! Their customers service and internet usage is nonexistent!! If they debit my account after I’ve called and sent numerous emails I’ll report them to the ombudsman because I requested to cancel within 3 days of getting the router
Just cancel and refund the prorata !!!
Hi Sipjokazi
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
Hi Sipjokazi
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
Numerous calls and emails requesting my refund and my account not to be debited!!!!!!
And today you debit for a service that’s I’m not getting “no internet connection “ since inception, why are you billing my account???
Cancel and refund!!!
The router hasn’t had internet connection since I got it and no support agent has been able to solve my issues. Just cancel and refund!!!!
Numerous calls and emails requesting my refund and my account not to be debited!!!!!!
And today you debit for a service that’s I’m not getting “no internet connection “ since inception, why are you billing my account???
Cancel and refund!!!
The router hasn’t had internet connection since I got it and no support agent has been able to solve my issues. Just cancel and refund!!!!
The support team is based in India, so it’s hard to understand them and they can’t seem to provide with any solution on how to cancel. They keep saying “It’s done , we’ll cancel , wait for email” non of these responses has been done on their end and it’s frustrating to deal with them. Non of the “manager’s “ have emailed me back after speaking to them about canceling this service!
DO NOT USE RAIN!! It’s a nightmare to deal with their support team and there’s no coverage !!!
The support team is based in India, so it’s hard to understand them and they can’t seem to provide with any solution on how to cancel. They keep saying “It’s done , we’ll cancel , wait for email” non of these responses has been done on their end and it’s frustrating to deal with them. Non of the “manager’s “ have emailed me back after speaking to them about canceling this service!
DO NOT USE RAIN!! It’s a nightmare to deal with their support team and there’s no coverage !!!