No internet connection

Hi,

I've been using Rain since mid-August 2022 and it's been working fine up until yesterday. I can't connect to the internet at all. All the lights are lit on the router but there's no connection. I work from home, hence me applying for your services, I couldn't work at all last night and I've had to apply for Annual leave or it would have been an unpaid day.

I called the call centre yesterday and all they did is send me an email on "how to optimize your signal" Which was zero assistance at all.

Please could someone urgently assist. I've had to load data and hotspot my phone.

Regards Dani