No internet connection again:

I had an issue with Rain a few weeks ago, with my router saying "no internet connection" for over a week. They then sent me a new router which worked for a couple weeks, and I am now facing the EXACT same issue again. My router is yet again saying "no connection". And I again I am told by Rain's customer service to give them time, and someone will call me. NO ONE calls me back. I am expected to sit without wifi again, and there is no urgency placed on this issue again.

Why is Rain wifi so bad? Why am I constantly having an issue with connection? Why am I paying you if I have no connection? I am at the point of leaning towards cancelling my subscription with Rain because this service is absolutely shocking. I am so frustrated, disappointed and upset. There is never urgency from Rain when it comes to fixing this issue. I have soft-reset the router, hard reset, leave it unplugged for 5 minutes and for 30 minutes. i have done everything they tell me to do and yet I have no internet connection?