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Nicola R

1 reviews | Active since Jul 2015

30 Aug 2024, 23:46

No internet connection

No service on a Friday night no internet connection. Working from hime and due to this i must eirj from the office Saturday. Whats going in rain! Smart tv s cannot work so my family and i hqve notging to do. No sms if ur service is down

0
Replies (6)
Rain
Rain's reply31 Aug 2024, 08:17
Official
Hi Nicola,

Thank you for bringing this to our attention,

We're sorry your rain experience hasn't been as good as expected.

We will be in touch to further assist.

Regards,
rain.
NR
Nicola R's update03 Sept 2024, 09:53
Reviewer Update
We logged a case on Saturday and to date a technician has not called us
NR
Nicola R's update03 Sept 2024, 09:54
Reviewer Update
We were promised that a technician would come out on Monday and to date we still dont have internet connection at all
NR
Nicola R's update03 Sept 2024, 15:21
Reviewer Update
Thank you. It has been 4 hours later.
NR
Nicola R's update03 Sept 2024, 15:21
Reviewer Update
No response, phone calls or update yet?
Rain
Rain's reply03 Sept 2024, 19:08
Official
Hi Nicola R,

Thank you for bringing your complaint to our attention. We're sorry your rain experience hasn't been as good as expected. We will be in touch to further assist.

Regards,
rain.