No internet connection

to say i am angry is an understatement ,i received my router on the 3rd of Oct till date there's no internet connection,i have called and i spoke to Thalitha she said she will email the guidelines i neef to follow to resolve my query and she never did,i called yesterday and spoke to Nosipho she said it will take 24hrs for the router to start working the 24hrs has passed and still no connection.I have been calling today numerous time but the phone gets terminated and she i gott through the guy who answers terminated the call.I am spending more money to make calls and use internet from different network provider yet i have 5g outer and 4g sin cards I cant use.if i am experiencing such as a new customer what more will i experience in the long run.Kindly get back to me because i don't find any joy with your product and service.I WANT TO CANCEL ASAP.I have provided you with my contact details even on Facebook and no one has bothered to call me