No internet connection

I am very disappointed with RAIN south Africa!! Ever since the beginning of this year I have been having internet issues. I contacted them but they told me that there were may devices connected whereas there we only 4 devices. I was also told to put the router near the window and that's exactly what I did but nothing changed.

My fiance was working from home but due to poor connectivity she had to go back to the office.

It's either you give me the latest router without increasing the my monthly premium or I cancel with immediate effect.

I would recommend RAIN to anyone!