No Internet Connection

I have logging a complaint to Rain on numerous occassions now about the 5g tower that I am connected to going off on a different subburb loadshedding schedule and till date no one at Rain can resolve this or give any answers. Why is all calls recorded as they keep on escalating my complaint and nothing happens. I am residing within less than 1km from the tower in the same subburb and when a subburb a few kilometers away is having loadshedding, this tower is off while the subburb where I am staying and this tower is also situated is still having electricity. I have been standing next to the tower when phoning Rain and are being told that technicians are working on it while there is no one physically on the ground. Not being told they are working remotely on the issue. How can anyone plan daily work as the tower keeps going off on different time schedule.