No internet connection

I have been without internet for more than a week now, it connects for less than 5 minutes and ****, no connection. That time my account is very much up to date and you are now increasing your prices? It doesn't help me having connection around 01:00, I'm not a night owl and that's why I am paying for a 24/7 uncapped internet. And your app isn't helping me because I have nowhere on it to report that. Your support is customized for new customers only, what about us your old customers? Please improve or I'm out. Before you debit my account tomorrow, make sure I have the service I'm paying for 🙄😔