ME
Monique E
1 reviews | Active since Jun 2019
30 Dec 2022, 09:15
NO INTERNET! BILLED TWICE IN ONE MONTH!!!
I’ve had no internet connection for all of yesterday (I have logged a ticket yesterday and no help from support) I have called your support team 3 times this morning but every single call center agent can’t hear me (but I can hear them clearly) I’ve called other people who could hear me perfectly fine so this issue is definitely not on my end!
I also woke up to a transaction on my account, how is it possible for you to bill me twice in one month?! On the 25th of December and again on the 30th?!
Please rectify this! I have work I need to complete!!!!!
Helpful (0)
Replies (3)0
Replies (3)
Rain's replyOfficial
30 Dec 2022, 10:13Hi Monique
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
Rain's reply30 Dec 2022, 10:13
Official
Hi Monique
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
ME
Monique E's updateReviewer Update
30 Dec 2022, 11:21What does ASAP mean to you???? I still have not received any assistance from you whatsoever.
If this is not sorted today! I am canceling my account.
If this is not sorted today! I am canceling my account.
ME
Monique E's update30 Dec 2022, 11:21
Reviewer Update
What does ASAP mean to you???? I still have not received any assistance from you whatsoever.
If this is not sorted today! I am canceling my account.
If this is not sorted today! I am canceling my account.
ME
Monique E's updateReviewer Update
30 Dec 2022, 12:22Please advise why I still do not have internet?????!!!!!!
ME
Monique E's update30 Dec 2022, 12:22
Reviewer Update
Please advise why I still do not have internet?????!!!!!!