No internet

We had a power outage in Lenasia South from 14:00 on the 20 October 2024 and the power was only restored at 04:57 on the 22 October 2024. Since then, we have issues with the WIFI. We rebooted the router on may occassions , but still no internet connectivity. I had to make laternative means to work, by purchasing data. I had to come into the office to work, becuase I cannot afford to my any more data. I have raised this issue before and perhaps it is best if you collect the router that I have and provide me with a new one. I am paying to be connected and to be able to work without any issues. I had to watch normal TV last night, because I could watch Netflix or go on You tube. What am I paying for. Please have this resolved. I also want clarity on the process to apply for the new 5g router, the colorful ones. Seeing as I have a contract, do I have to upgrade or how do I proceed.

I am at work and will request that you engage with my husband.