AD
Aneesa D
1 reviews | Active since Jun 2020
25 Jun 2020, 09:41
No internet available for almost 48 hours
No internet for 47 hours now. Logged many queries via website but keep getting automated response that they will respond in 24 - 48 hours. When someone responded to my original problem, 6 days after posting query, I sent them an email but have received no response. It takes Rain too long to respond to queries. They need to bring their turnaround time to 1 - 2 hours after issue logged to be resolved or to keep the customer updated. I'm upset as I've paid for uncapped wifi & internet at R479 a month & that was taken from my account immediately upon registration but 4 - 5 days after registration I have no internet access. I wish someone could get back to me and sort this out urgently
Helpful (0)
Replies (4)0
Replies (4)AD
Aneesa D's updateReviewer Update
25 Jun 2020, 23:23It is now 58 hours with no internet access on the Rain network. It's over 48 hours since I logged a query on their website for support regarding this issue.
They haven't even kept to their turn around time of 24- 48 hours.
Highly disappointed. Going to look for another ISP.
They haven't even kept to their turn around time of 24- 48 hours.
Highly disappointed. Going to look for another ISP.
AD
Aneesa D's update25 Jun 2020, 23:23
Reviewer Update
It is now 58 hours with no internet access on the Rain network. It's over 48 hours since I logged a query on their website for support regarding this issue.
They haven't even kept to their turn around time of 24- 48 hours.
Highly disappointed. Going to look for another ISP.
They haven't even kept to their turn around time of 24- 48 hours.
Highly disappointed. Going to look for another ISP.
Rain's replyOfficial
26 Jun 2020, 11:35Hi Aneesa
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please note one of our agent will be in contact with you to assist .
Stay safe.
Regards
Fattima
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please note one of our agent will be in contact with you to assist .
Stay safe.
Regards
Fattima
Rain's reply26 Jun 2020, 11:35
Official
Hi Aneesa
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please note one of our agent will be in contact with you to assist .
Stay safe.
Regards
Fattima
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please note one of our agent will be in contact with you to assist .
Stay safe.
Regards
Fattima
AD
Aneesa D's updateReviewer Update
26 Jun 2020, 12:30Thank you France of Rain for the assistance today.
I was very frustrated withhow long the turnaround took but finally I have internet available which will allow me to do what I need to do urgently.
It would be nice if the turnaround was quicker and I did not have to post on HelloPeter or send messages to support in CAPITALS.
However, yet again I would like to thank France in assisting to sort out the matter.
I was very frustrated withhow long the turnaround took but finally I have internet available which will allow me to do what I need to do urgently.
It would be nice if the turnaround was quicker and I did not have to post on HelloPeter or send messages to support in CAPITALS.
However, yet again I would like to thank France in assisting to sort out the matter.
AD
Aneesa D's update26 Jun 2020, 12:30
Reviewer Update
Thank you France of Rain for the assistance today.
I was very frustrated withhow long the turnaround took but finally I have internet available which will allow me to do what I need to do urgently.
It would be nice if the turnaround was quicker and I did not have to post on HelloPeter or send messages to support in CAPITALS.
However, yet again I would like to thank France in assisting to sort out the matter.
I was very frustrated withhow long the turnaround took but finally I have internet available which will allow me to do what I need to do urgently.
It would be nice if the turnaround was quicker and I did not have to post on HelloPeter or send messages to support in CAPITALS.
However, yet again I would like to thank France in assisting to sort out the matter.
AD
Aneesa D's updateReviewer Update
05 Jan 2021, 12:00YET AGAIN I HAVE A COMPLAINT ABOUT RAIN!!!
Rain doesn’t deserve even 1 star. Rain has been disappointing since November 2020. Living in Kokstad and the network suddenly seems to have become disappointing. The network is absolutely slow. Cannot watch anything using the network, it just constantly buffers. Cannot download anything, nothing can be updated. When contacted Rain was told that the router must be placed near a window pointing in a certain direction. Tried that & still the network was just as terrible if not worse. Then they tell me that only 1 device must use the network in my home at a time...SERIOUSLY, what must the other users do during that time? I'm dreading to think what will happen when I start homeschooling my kids ???? . I've requested Rain to boost their signal in Kokstad as there are many users in the area & many more want to join but with such pathetic reception, I would never recommend Rain to anyone any longer.
Rain doesn’t deserve even 1 star. Rain has been disappointing since November 2020. Living in Kokstad and the network suddenly seems to have become disappointing. The network is absolutely slow. Cannot watch anything using the network, it just constantly buffers. Cannot download anything, nothing can be updated. When contacted Rain was told that the router must be placed near a window pointing in a certain direction. Tried that & still the network was just as terrible if not worse. Then they tell me that only 1 device must use the network in my home at a time...SERIOUSLY, what must the other users do during that time? I'm dreading to think what will happen when I start homeschooling my kids ???? . I've requested Rain to boost their signal in Kokstad as there are many users in the area & many more want to join but with such pathetic reception, I would never recommend Rain to anyone any longer.
AD
Aneesa D's update05 Jan 2021, 12:00
Reviewer Update
YET AGAIN I HAVE A COMPLAINT ABOUT RAIN!!!
Rain doesn’t deserve even 1 star. Rain has been disappointing since November 2020. Living in Kokstad and the network suddenly seems to have become disappointing. The network is absolutely slow. Cannot watch anything using the network, it just constantly buffers. Cannot download anything, nothing can be updated. When contacted Rain was told that the router must be placed near a window pointing in a certain direction. Tried that & still the network was just as terrible if not worse. Then they tell me that only 1 device must use the network in my home at a time...SERIOUSLY, what must the other users do during that time? I'm dreading to think what will happen when I start homeschooling my kids ???? . I've requested Rain to boost their signal in Kokstad as there are many users in the area & many more want to join but with such pathetic reception, I would never recommend Rain to anyone any longer.
Rain doesn’t deserve even 1 star. Rain has been disappointing since November 2020. Living in Kokstad and the network suddenly seems to have become disappointing. The network is absolutely slow. Cannot watch anything using the network, it just constantly buffers. Cannot download anything, nothing can be updated. When contacted Rain was told that the router must be placed near a window pointing in a certain direction. Tried that & still the network was just as terrible if not worse. Then they tell me that only 1 device must use the network in my home at a time...SERIOUSLY, what must the other users do during that time? I'm dreading to think what will happen when I start homeschooling my kids ???? . I've requested Rain to boost their signal in Kokstad as there are many users in the area & many more want to join but with such pathetic reception, I would never recommend Rain to anyone any longer.